Last Updated: 3 January, 2024
This policy applies to all individuals who interact with Mechanc (Shanghai) Information Technology Co., Ltd., including customers, website visitors, and business partners. Please note that our company is located in China, and the server hosting our website is situated in the European Union. As such, your personal data may be processed in both China and the European Union.
2. Personal Data We Collect or Process
In our effort to provide you with excellent products and services, we may collect the following types of personal data:
2.1 Contact Information
To facilitate communication and deliver our products and services, we collect your name, email address, phone number, and company details.
2.2 Transactional Information
When you make a purchase, we collect details related to the transaction, such as product details, purchase history, and payment information. This information is crucial for order fulfillment and accounting purposes.
2.3 Technical Information
We automatically collect technical information when you visit our website, including your IP address, browser type, device information, and browsing behavior. This helps us enhance the user experience, diagnose technical issues, and analyze website traffic.
2.4 Additional Information
In some cases, we may collect additional information based on your interactions with us, such as feedback, reviews, and preferences, to improve our products and services.
3. How We Use the Data
We use the collected personal data for the following purposes:
3.1 Providing and Maintaining Services
The primary purpose of collecting your personal data is to deliver our products and services, ensuring the fulfillment of our contractual obligations to you.
3.2 Transaction Processing
Transactional information is used for processing orders, delivering products, managing returns or refunds, and maintaining accurate financial records.
3.3 Improving Our Website and Services
We analyze technical information to optimize our website, identify areas for improvement, and enhance the overall user experience. This includes troubleshooting technical issues and implementing security measures.
We may use your personal data to personalize your experience with us, providing tailored content, recommendations, and promotions based on your preferences and purchase history.
3.5 Marketing and Communication
With your consent, we may use your contact information to send you marketing communications, such as newsletters, promotional offers, and updates about our products and services.
4. With Whom We Share Personal Data
To provide our services effectively, we may share your personal data with the following entities:
4.1 Service Providers
We may engage third-party service providers, including logistics partners, payment processors, and IT support, to assist in the delivery of our products and services. These providers are contractually bound to handle your data securely and only for the purposes specified.
4.2 Legal Authorities
In certain circumstances, we may disclose personal data to comply with legal obligations, respond to legal processes, or protect our rights and interests.
4.3 Business Partners
If you engage in specific promotions or joint ventures with our business partners, we may share your data with them to facilitate the collaboration, subject to your consent.
5. Grounds for Using Your Personal Data
We process your personal data based on various legal grounds:
5.1 Contractual Necessity
We process data to fulfill our contractual obligations, ensuring the delivery of products and services as agreed upon.
5.2 Legitimate Interests
Certain data processing activities are based on our legitimate interests, such as improving our services, enhancing security, and preventing fraud.
When required by applicable laws, we obtain your explicit consent for specific processing activities, such as marketing communications.
5.4 Legal Obligations
We may process personal data to comply with legal obligations, including tax and accounting requirements.
6. Storage and Protection of Your Personal Data
6.1 Data Retention
6.2 Security Measures
We implement technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and regular security assessments.
7. Your Rights, Choices, and Disclosures
7.1 Access and Correction
You have the right to access your personal data and correct inaccuracies. You can exercise this right by contacting us at [insert contact email or form link].
7.2 Objection to Processing
You may object to the processing of your data for certain purposes. However, this may affect our ability to provide certain services.
7.3 Withdrawal of Consent
If processing is based on consent, you have the right to withdraw your consent at any time. This withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
7.4 Deletion of Data
In certain circumstances, you have the right to request the deletion of your personal data. However, this right is subject to legal obligations and our legitimate interests.
7.5 Data Portability
Upon request, we can provide you with a copy of your personal data in a structured, commonly used, and machine-readable format.
8. Cookies and Similar Technologies
9. Marketing Communications
You have the right to opt-out of receiving marketing communications from us. You can do so by following the opt-out instructions provided in the communication or by contacting us.
9.2 Preference Management
We respect your preferences regarding marketing communications. You can manage your communication preferences by accessing your account settings or contacting us.
10. Children’s Privacy
Our products and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us, and we will take appropriate steps to delete such information.
11. Links to Other Websites
Our website may contain links to other websites. Please note that we are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies before providing any personal information.
12. International Data Transfers
As a company located in China, and with our server hosted in the European Union, we may transfer your personal data between these locations for processing. In such cases, we ensure that adequate safeguards are in place to protect your data, such as standard contractual clauses or other recognized mechanisms.
14. Contact Us